Results matching “"listening labs"”

Listening is hard (Sep 17, 2009)

Three lessons on what's really important (Jun 17, 2009)

The true mission of user experience teams (Feb 3, 2009)

One number to grade any executive (Nov 4, 2008)

Customer experience review: Crutchfield.com (Oct 21, 2008)

Asking customers for what you don't already know (Apr 2, 2008)

Customer experience in Prospect Park (Mar 27, 2008)

The Web 2.0 question - and Grandparents.com (Oct 24, 2007)

New Yorker on focus groups (Jul 5, 2007)

The "secret sauce" for customer experience projects (Jun 7, 2007)

What I learned redesigning del.icio.us (Jul 12, 2006)

Customer experience case study: "cars" (Jul 6, 2006)

How to Start Customer Research (Sep 14, 2005)

Customer Experience in Four Steps, and a Whitepaper (Jul 27, 2005)

Recent Customer Research: Online Retail (Jul 6, 2005)

Things that need to STOP (May 25, 2005)

Announcing The 2005 Copernican Awards (Apr 19, 2005)

Introduction to this Newsletter, 2005 (Jan 10, 2005)

Tips on Moderating Listening Labs (Dec 7, 2004)

Introducing the Customer-Centric Worldview (Oct 26, 2004)

You DO Talk to Customers, Don't You? (Sep 22, 2004)

How to Become the VP of Customer Experience (Sep 2, 2004)

What Happens After Customer Research? (Aug 12, 2004)

Research Supporting the Page Paradigm (Mar 25, 2004)

Google = Good Experience (Mar 19, 2004)

The Page Paradigm (Feb 19, 2004)

The ROSE framework (Nov 17, 2003)

Four Words to Improve User Research (Oct 1, 2003)

The Most Important User Experience Method (Jun 20, 2003)